Two-Year Limited Warranty
Two-Year Limited Warranty
Every 1i1 watch is individually selected, configured, assembled, and inspected before delivery.
Every 1i1 watch is individually selected, configured, assembled, and inspected before delivery.
We stand behind every watch we release. Your 1i1 is covered by a two-year limited warranty from the original date of purchase against defects in materials, assembly, workmanship, and movement operation under normal use.
We stand behind every watch we release. Your 1i1 is covered by a two-year limited warranty from the original date of purchase against defects in materials, assembly, workmanship, and movement operation under normal use.
Our goal is simple: if something that should work doesn’t, we will work to make it right.
Our goal is simple: if something that should work doesn’t, we will work to make it right.
What Is Covered
What Is Covered
During the warranty period, if your watch develops a verified defect covered by this warranty, 1i1 will, at its discretion:
During the warranty period, if your watch develops a verified defect covered by this warranty, 1i1 will, at its discretion:
• repair the affected component;
• repair the affected component;
• replace the defective component with an equivalent one; or
• replace the defective component with an equivalent one; or
• replace the watch if repair is not technically or reasonably possible.
• replace the watch if repair is not technically or reasonably possible.
Warranty service, including covered replacement parts and labor, will be provided at no charge.
Warranty service, including covered replacement parts and labor, will be provided at no charge.
Because some 1i1 watches are produced in limited quantities and may incorporate components that are no longer available, an identical replacement cannot always be guaranteed. Whenever possible, we will preserve the original character, appearance, and concept of your watch.
Because some 1i1 watches are produced in limited quantities and may incorporate components that are no longer available, an identical replacement cannot always be guaranteed. Whenever possible, we will preserve the original character, appearance, and concept of your watch.
If an equivalent replacement is necessary, we will contact you before proceeding.
If an equivalent replacement is necessary, we will contact you before proceeding.
What Is Not Covered
What Is Not Covered
The warranty does not cover normal wear and tear or damage caused by accidents, misuse, improper handling, or external conditions.
The warranty does not cover normal wear and tear or damage caused by accidents, misuse, improper handling, or external conditions.
This includes:
This includes:
• scratches, dents, impacts, or cosmetic damage to the case, bezel, crystal, crown, pushers, or bracelet;
• scratches, dents, impacts, or cosmetic damage to the case, bezel, crystal, crown, pushers, or bracelet;
• normal aging, wear, discoloration, or deterioration of straps and bracelets;
• normal aging, wear, discoloration, or deterioration of straps and bracelets;
• damage caused by drops, shocks, impacts, or improper handling;
• damage caused by drops, shocks, impacts, or improper handling;
• damage caused by exceeding the stated water-resistance rating of the watch;
• damage caused by exceeding the stated water-resistance rating of the watch;
• water damage resulting from operating the crown or chronograph pushers underwater unless the specific model is expressly designed for such use;
• water damage resulting from operating the crown or chronograph pushers underwater unless the specific model is expressly designed for such use;
• damage caused by chemicals, solvents, perfumes, cosmetics, or extreme temperatures;
• damage caused by chemicals, solvents, perfumes, cosmetics, or extreme temperatures;
• damage caused by exposure to strong magnetic fields;
• damage caused by exposure to strong magnetic fields;
• timekeeping variations that remain within the normal technical tolerance of the movement;
• timekeeping variations that remain within the normal technical tolerance of the movement;
• normal battery depletion;
• normal battery depletion;
• damage resulting from unauthorized repairs, modifications, case opening, or servicing.
• damage resulting from unauthorized repairs, modifications, case opening, or servicing.
Water Resistance
Water Resistance
Every 1i1 watch has a specific water-resistance rating. The rating for your watch can be found in its specifications and documentation.
Every 1i1 watch has a specific water-resistance rating. The rating for your watch can be found in its specifications and documentation.
Water resistance is not permanent. Gaskets and seals naturally age and may be affected by temperature changes, impacts, chemicals, and normal use.
Water resistance is not permanent. Gaskets and seals naturally age and may be affected by temperature changes, impacts, chemicals, and normal use.
If your watch is regularly exposed to water, we recommend periodic water-resistance testing.
If your watch is regularly exposed to water, we recommend periodic water-resistance testing.
Unless specifically stated otherwise for a particular model, crowns and chronograph pushers should never be operated while the watch is submerged or wet.
Unless specifically stated otherwise for a particular model, crowns and chronograph pushers should never be operated while the watch is submerged or wet.
Damage resulting from use beyond the stated water-resistance specifications is not covered by this warranty.
Damage resulting from use beyond the stated water-resistance specifications is not covered by this warranty.
Mechanical Watches
Mechanical Watches
Mechanical watches are living machines.
Mechanical watches are living machines.
Automatic and manually wound movements may naturally gain or lose small amounts of time each day. These variations are inherent to mechanical watchmaking and are not considered defects when they remain within the technical specifications of the movement.
Automatic and manually wound movements may naturally gain or lose small amounts of time each day. These variations are inherent to mechanical watchmaking and are not considered defects when they remain within the technical specifications of the movement.
If your watch performs outside the established tolerance of its movement, it may be eligible for warranty service.
If your watch performs outside the established tolerance of its movement, it may be eligible for warranty service.
Quartz and Meca-Quartz Watches
Quartz and Meca-Quartz Watches
Quartz and meca-quartz movements are designed to provide reliable and accurate operation.
Quartz and meca-quartz movements are designed to provide reliable and accurate operation.
Normal battery depletion is not considered a manufacturing defect and is not covered by this warranty.
Normal battery depletion is not considered a manufacturing defect and is not covered by this warranty.
However, defects in the movement or chronograph mechanism occurring under normal use during the warranty period are covered.
However, defects in the movement or chronograph mechanism occurring under normal use during the warranty period are covered.
How to Request Warranty Service
How to Request Warranty Service
If something is not working as expected, contact 1i1 through an official support channel.
If something is not working as expected, contact 1i1 through an official support channel.
Please provide:
Please provide:
• your name and purchase information;
• your name and purchase information;
• the watch model;
• the watch model;
• the individual watch or certificate number, when applicable;
• the individual watch or certificate number, when applicable;
• a description of the issue.
• a description of the issue.
We may request photographs or a short video to help us understand the problem before asking you to send the watch.
We may request photographs or a short video to help us understand the problem before asking you to send the watch.
If physical inspection is required, we will provide shipping instructions.
If physical inspection is required, we will provide shipping instructions.
If the issue is confirmed to be covered by this warranty, the necessary repair or replacement of covered components will be performed without charge for parts or labor.
If the issue is confirmed to be covered by this warranty, the necessary repair or replacement of covered components will be performed without charge for parts or labor.
Shipping costs, taxes, customs duties, or other expenses may vary depending on the location and circumstances of the service request and will be communicated before the watch is sent whenever applicable.
Shipping costs, taxes, customs duties, or other expenses may vary depending on the location and circumstances of the service request and will be communicated before the watch is sent whenever applicable.
Replacement
Replacement
If a covered watch cannot reasonably be repaired, 1i1 may replace it with the same model.
If a covered watch cannot reasonably be repaired, 1i1 may replace it with the same model.
If the original model is no longer available, particularly in the case of limited releases, we will offer an equivalent solution of comparable characteristics and value.
If the original model is no longer available, particularly in the case of limited releases, we will offer an equivalent solution of comparable characteristics and value.
No substitution will be made without communication with the owner.
No substitution will be made without communication with the owner.
Your Warranty Certificate
Your Warranty Certificate
Your Warranty Certificate is part of your watch’s identity.
Your Warranty Certificate is part of your watch’s identity.
It records the model and individual characteristics of your 1i1 and serves as proof of authenticity and warranty coverage together with your purchase record.
It records the model and individual characteristics of your 1i1 and serves as proof of authenticity and warranty coverage together with your purchase record.
Keep it with your watch documentation.
Keep it with your watch documentation.
Legal Rights
Legal Rights
This limited warranty is provided in addition to any mandatory consumer rights available under applicable law. Nothing in this warranty is intended to exclude, restrict, or modify rights that cannot legally be excluded.
This limited warranty is provided in addition to any mandatory consumer rights available under applicable law. Nothing in this warranty is intended to exclude, restrict, or modify rights that cannot legally be excluded.
1i1 is not responsible for warranties or representations independently provided by unauthorized third-party sellers.
1i1 is not responsible for warranties or representations independently provided by unauthorized third-party sellers.
Every watch carries a story.
Every watch carries a story.
We protect the watch.
What you do with the time is yours.
We protect the watch.
What you do with the time is yours.
1i1
1i1
TIME IS NOW.
TIME IS NOW.